Now Hiring - Associate Customer Account Specialist, International in Gainesville, FL

Description

Key Responsibilities

• Assist customer service team in partnering with independent agencies located within a predetermined geography to focus on ongoing operations and account/support issues and timely closure of any service requests.
• Learn to optimize fill rate.
  • Receive, evaluate, verify and process consignment, direct sales and loaner orders.
  • Validate all orders for accuracy and highlight potential inconsistencies in accordance with departmental policies, procedures and other regulations.
• Advocate on behalf of your customers across Exactech leveraging management as appropriate to highlight and resolve issues.
• Aid customer service team in identifying and highlighting pricing discrepancies, working with the Pricing Administrator and customers to resolve issues.
• Develop a basic understanding of how to investigate invoice discrepancies and approve adjustments before the Accounting department executes credits/rebills in accordance with departmental policies, procedures and other regulations.
• Refer complaints of product failure and facilitate efficient recovery of this product to the Regulatory Department for investigation as necessary.
• Know and apply the Quality System and any appropriate Federal and International standards.
• Assist and support other employees, teams, and sales personnel as necessary.
• Provide superior customer service to all internal and external customers.

Skills, Knowledge & Expertise

• Associate's Degree from an accredited institution required; Bachelor's Degree preferred.
• Experience in customer service experience or related field preferred.
• Experience in the health care industry preferred.
• Bilingual or multilingual preferred but not required.
• Excellent organization, interpersonal and communication skills.
• Attention to detail and accuracy.
• Ability to handle several projects simultaneously.
• Advanced computer skills with an emphasis in word and excel.
• Ability to exercise independent judgment and creatively develop/execute tasks under minimal supervision.
• Demonstrated ability to learn new tools and systems.

About Exactech